Have questions? We'd love to hear from you.
Get help with your account
Most restaurants are up and running in under 5 minutes. Our intuitive interface makes it easy to create your floor plan using our drag-and-drop builder, configure your waitlist and reservation settings, and start managing guests right away. No technical expertise needed—if you can use a smartphone, you can set up Simple Host. Many restaurant owners complete setup during a slow afternoon and are ready for their next dinner service.
No special hardware required. Simple Host has apps available for Android and Apple devices, and also works in any web browser on desktop. Use the devices you already have—an iPad at the host stand, your personal phone, or even the office computer. Your entire team can access the same live data simultaneously from different devices, making it easy to coordinate between the host, servers, and management.
Absolutely! We offer a 7-day free trial with no credit card required. During your trial, you get access to every feature including online reservations, waitlist management, floor plan builder, SMS notifications, and guest statistics. Test it during your busiest service to see exactly how Simple Host handles real-world restaurant operations. There's no obligation, and you can cancel anytime if it's not the right fit.
We offer live chat and email support for all subscriptions, with our team typically responding within minutes during business hours. Since we're restaurant owners ourselves, we understand the urgency when something goes wrong during a busy Friday night. Our support team can help with everything from initial setup questions to advanced features like customizing your reservation widget or optimizing your floor plan layout for better table turnover.
Yes! If you're switching from another reservation system or have guest data in a spreadsheet, our support team can help you import your existing guest information. This way you keep your VIP notes, visit history, and contact details intact when you make the switch to Simple Host. We want to make your transition as smooth as possible.
Absolutely. Simple Host uses industry-standard encryption and secure cloud infrastructure to protect your restaurant and guest data. Your information is backed up automatically, so you never have to worry about losing reservations or guest history. We take data privacy seriously and will never sell or share your information with third parties.
