Terms of Service

Effective Date: January 27, 2025 | Last Updated: March 19, 2026

1. Acceptance of Terms

These Terms of Service ("Terms") govern your access to and use of the Simple Host application, website, and services (collectively, the "Service") provided by Simple Host App ("Company," "we," "us," or "our"). By accessing or using the Service, you agree to these Terms. If you do not agree, you may not use the Service.

2. Description of Service

Simple Host is a cloud-based restaurant operations platform that may include:

  • Table and floor management
  • Reservations and waitlist systems
  • Guest communication (SMS, email)
  • Guestbook / CRM functionality
  • Analytics and reporting
  • Multi-device synchronization

We may modify, improve, or discontinue features at any time.

3. Account Registration

3.1 Eligibility: You must be at least 18 years old and capable of forming a binding contract.

3.2 Account Accuracy: You agree to provide accurate and current information.

3.3 Account Security: You are responsible for all activity under your account.

3.4 Business Use: Each restaurant location requires a separate account unless otherwise agreed.

4. Subscription & Billing

4.1 Subscription: The Service is provided on a recurring subscription basis.

4.2 Billing: Subscriptions are billed in advance and auto-renew unless canceled.

4.3 No Refunds: All payments are final and non-refundable.

4.4 Payment Processors: Payments may be processed via third parties (e.g., Stripe, RevenueCat).

5. Acceptable Use

You agree not to:

  • Violate laws or regulations
  • Send unlawful or unsolicited communications
  • Attempt unauthorized system access
  • Disrupt or interfere with the Service

6. Customer Data & Privacy

6.1 Ownership: You retain ownership of your data.

6.2 License to Process: You grant us a limited license to process data to operate the Service.

6.3 Security: We use commercially reasonable safeguards but do not guarantee absolute security.

6.4 Backups: You are responsible for maintaining backups of critical data.

7. Messaging Compliance (SMS & Email)

You are solely responsible for:

  • Obtaining all required consents (TCPA, CAN-SPAM, GDPR, etc.)
  • Honoring opt-out requests
  • Message content compliance

We are not liable for violations of messaging laws.

8. Intellectual Property

All Service-related intellectual property remains owned by Simple Host App.

You are granted a limited, non-exclusive, non-transferable license to use the Service.

9. Marketing & Publicity Rights

By using the Service, you grant Simple Host App a non-exclusive, worldwide, royalty-free right to use your restaurant name, logo, and brand identity for marketing, promotional, and demonstration purposes, including on our website, advertising, sales materials, and investor presentations.

You may opt out at any time by providing written notice.

10. Security & Infrastructure

We use commercially reasonable technical and organizational measures to protect data, including encryption in transit and industry-standard cloud infrastructure.

11. Service Availability

We aim for high availability but do not guarantee uninterrupted service.

Maintenance, updates, or outages may occur.

12. Third-Party Services

The Service integrates with third-party providers (e.g., Stripe, Twilio, RevenueCat).

We are not responsible for their performance, uptime, or policies.

13. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND.

14. Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for indirect, incidental, or consequential damages
  • Total liability is limited to the amount paid in the prior 12 months

15. Indemnification

You agree to indemnify and hold harmless Simple Host App from claims arising from:

  • Your use of the Service
  • Your violation of these Terms
  • Your communications with guests

16. Termination

16.1 By You: You may cancel at any time.

16.2 By Us: We may suspend or terminate accounts for violations or risk.

16.3 Effect: Access ends immediately. Data export may be requested within 30 days.

17. Modifications

We may update these Terms at any time. Continued use constitutes acceptance.

18. Governing Law

These Terms are governed by the laws of South Carolina.

19. Dispute Resolution

All disputes shall be resolved through binding arbitration.

You waive class action rights.

20. Enterprise Customers

Enterprise or multi-location customers may be subject to separate agreements (MSA), which will control in the event of conflict.

21. General Provisions

These Terms represent the entire agreement.

If any provision is invalid, the remainder remains enforceable.

22. Contact

Simple Host App

Email: Reservations@simplehostapp.com

© 2026 Simple Host. All rights reserved.