Automatically build guest profiles with visit history, preferences, VIP status, and notes—linked to every waitlist party and reservation.
Comprehensive guest profiles without the complexity.
Instantly pull up any guest's profile by their phone number.
See every visit with date, party size, table assignment, and outcome.
Flag your best guests with VIP badges visible throughout the app.
Add dietary notes that display prominently to prevent incidents.
See no-show history to make informed decisions about reservations.
Track birthdays, anniversaries, and other occasions to surprise guests.
No manual data entry required - profiles build themselves.
When a guest joins your waitlist or makes a reservation, their phone number creates or matches an existing profile.
Party size, date, table, and outcome are automatically recorded. Stats update in real-time.
Mark VIP status, add notes about preferences, dietary restrictions, and special occasions.
Personalized service isn't just nice - it's what turns occasional diners into loyal regulars.
Profiles are created automatically when a guest joins your waitlist or makes a reservation. Their phone number becomes their unique identifier. If they've visited before, the system matches them to their existing profile.
Each profile includes: name, phone number, email, complete visit history (dates, party sizes, tables, outcomes), VIP status, tags, notes, dietary restrictions/allergies, special dates (birthdays, anniversaries), and no-show count.
Search by phone number, name, or browse your full guest list. When adding a party to the waitlist or reservation, start typing their phone number and matching profiles appear automatically.
Yes. Toggle VIP status on any guest profile. VIP badges appear throughout the app—on the waitlist, reservations, and floor plan—so your team always knows when a VIP is in the house.
Add allergy or dietary notes to any guest profile. These notes display prominently with a warning icon whenever that guest appears on your waitlist, reservation list, or when being seated.
Yes. Each profile shows total visits, no-shows, and cancellations. This helps you make informed decisions about accepting reservations from guests with a history of not showing up.
Yes. Add any notes you want—preferred tables, favorite drinks, special requests, or anything that helps personalize their experience. Notes are visible to your whole team.
The Guestbook is included in the Professional ($69.99/month) and VIP ($99.99/month) plans. Basic plan users can upgrade anytime to access guest profile features.
Download Simple Host and let your guest database build itself with every visit.