We're here to support you every step of the way—from your first login to your busiest Saturday night. Whether you need help setting up your floor plan, troubleshooting a feature, or just want advice on optimizing your host stand workflow, our team is ready to assist.
Chat with our support team in real-time and get answers within minutes. Whether you need help setting up your floor plan, configuring online reservations, or troubleshooting during a busy service, we're here to help. As restaurant owners ourselves, we understand when you need fast answers.
Send us an email for detailed questions, feature requests, or issues that need a thorough response. We typically reply the same business day. Include screenshots or details about your setup and we'll provide step-by-step guidance tailored to your restaurant's needs.
Send EmailCheck out our frequently asked questions for quick answers to common questions about Simple Host. Our FAQ covers everything from initial setup and floor plan configuration to advanced features like server rotation, SMS messaging, and guest analytics. Most questions are answered in detail with step-by-step instructions.
View FAQGetting started is straightforward. First, build your floor plan using our drag-and-drop editor—just add tables, set capacities, and arrange them to match your restaurant. Then enable online reservations and waitlist in your settings. You can embed our reservation widget on your website so guests can book directly. The onboarding checklist guides you through each step, and our support team is available via live chat if you need help at any point.
Simple Host works on iPad, iPhone, Android phones and tablets, Windows computers, and any modern web browser. Most restaurants keep an iPad at the host stand for the primary view, while managers and owners check waitlist status from their phones. Servers can access their section assignments on personal devices. Your data syncs instantly across all devices, and one subscription covers unlimited team members.
Yes! We provide multiple training options to fit your schedule. Watch our library of video tutorials covering everything from basic waitlist management to advanced features like server rotation and guest analytics. Need personalized help? Schedule a live training session with our team—we'll walk through your specific setup and answer questions in real-time. Most hosts pick up the basics in under 10 minutes.
Our live chat support typically responds within minutes during business hours. We know that when you're in the middle of a dinner rush, you need answers fast—not hours later. For email requests, we aim to respond the same day. As restaurant owners ourselves, we understand how important reliable support is when you're running a busy service.
Absolutely. If you're switching from another reservation or waitlist system, our team can help you import your existing guest data including contact information, VIP notes, visit history, and preferences. We want the transition to be as smooth as possible so you don't lose any valuable guest relationships. Just reach out via chat or email and we'll guide you through the process.
We love hearing from restaurants about what would make Simple Host better. Since we're restaurant owners too, we built this software to solve our own problems—and we're always improving it based on customer feedback. Share your feature ideas through chat or email, and we'll let you know if it's something we can add to our roadmap.
