Online Reservations
How do I enable reservations?
Open Online Settings and toggle on "Allow Reservation Requests." Set your minimum and maximum party sizes, same-day policy, and any time buffer before seating.
What does "Based on reserved tables" mean?
This option automatically checks all tables you've reserved and blocks new bookings when no table is available — recommended for accurate online availability.
Why do I get a warning about unavailable party sizes?
It means your maximum party size exceeds the tables or combinations available. Create table combinations or adjust minimum seat settings on larger tables.
Can guests pick their own tables?
Yes. Enable "Allow guests to choose tables". Guests will see your floor plan and select tables that fit their group size.
Online Waitlist
What do guests see while waiting?
Guests view their live position in line, estimated wait time, and number of parties ahead. They can message, call, or view your menu while waiting.
What is Force Sign-In?
It requires guests to sign in with Google or Apple before joining the waitlist or making a reservation, keeping guest data secure and synced with the guestbook.
Can I restrict who can join the waitlist?
Yes. Set a guest location radius in Online Settings, and enter your full restaurant address so guests must be within range to join.
Guestbook
How are guests added?
Guests who join the waitlist or make a reservation are automatically saved to your guestbook by phone number. You can also add them manually.
What are categories and tags?
Categories group similar tags (e.g., Allergies, Preferences). Use Edit Categories to create new ones and Edit Tags to manage them.
Table Management
How do I edit my floor plan?
Go to Edit Floor Plan. Drag tables into place, assign numbers, set capacity, and toggle reservation availability. Use the resizing bar to adjust scale.
What does the "Reservation" switch do on a table?
When off, you can still seat reservations manually, but the table will not appear for online bookings.
How do I combine tables?
Choose Combine Tables, select tables, then choose Flexible or Strict mode, set min/max size, and decide where combinations apply.
Activity & Statistics
What is the Activity Logger?
It records reservations, seated guests, waitlist events, server breaks, and more. Quick-view tools let you see open tables, over-time tables, and estimated waits.
What can I see under Statistics?
View ratios between reservations, waitlist, and walk-ins; guest and party totals; no-shows; guests per half hour; and server performance metrics.
What do the lightning and crown icons mean?
Lightning marks the server with the highest guest rate per hour. Crown indicates the server with the most guests for the day.
Messaging & Notifications
How do I notify a guest that their table is ready?
Click the guest's name, then Preset Message, then choose one of your presets. You can also click Table Ready but you must enable automatic text and email notifications in Settings to send instantly. This will send your first preset as a shortcut to whichever switch is on in Preset Message.
Can guests reply to messages?
Yes. Both text and online chat are two-way — guests can respond, and you'll see it directly in your chat panel.
